The calculation of the relative hydraulic conductivity function based on water retention data is an attractive and widely used approach, since direct measurements of unsaturated conductivities are difficult. We show theoretically under which conditions an air-entry value for water retention data is definitely required when using the statistical approach of Mualem. Moreover we rigorously specify the conditions for which the classical van Genuchten–Mualem model leads to wrong predictions of relative hydraulic conductivity and, hence, an alternative formulation including an air-entry value should be used. Significant consequences are demonstrated for the inverse parameter estimation based on multistep outflow experiments. Furthermore it is shown that the use of a physically correct formulation of the water retention curve including an air-entry value and the derived hydraulic conductivity function influences not only the stability of numerical simulations but also their final results. This is especially grave as simulations with van Genuchten–Mualem parameters are frequently used to compare experiments and simulations and to draw conclusions on the correctness of Richards’ equation.